Delete your Q Chat account

1. Delete in the hosted beta

1. Sign in and open Privacy and account using the account icon on the Intent rooms · Beta screen.
2. On Hosted beta privacy & account, select Delete account.
3. Read the notice, type DELETE @yourusername using your own username as shown in the confirmation, and choose Delete permanently.

A successful deletion removes active hosted records immediately and signs you out. There is no recovery period. If the request fails, it has not completed: retry or contact support. In an earlier app version, find the account controls under Settings → Privacy & account; processing may differ.

2. Request deletion without the app

Email support@qiutechnologies.com with the subject “Q Chat account deletion.” Include your Q Chat username, the email used to sign in, and whether your request covers a beta account, an earlier account, or both. Send from the linked email when possible. We may ask for proportionate account-ownership verification; never send your password, sign-in codes, identity documents, or payment-card details in the initial request.

We will confirm the request’s outcome and explain any information retained under applicable law. Email requests are handled after ownership verification, not instantly when you press Send.

3. What is removed and what can remain

• Relay messages: expire from relay retrieval after about 24 hours. Expiry is not a promise that every stored copy is erased at that instant; expired rows are cleaned up during relay activity.
• Account records: kept while needed to provide your account. A successful hosted beta deletion removes your Supabase authentication account, beta profile, age/Terms attestation, device bindings, memberships, blocks, and your relay envelopes from active storage.
• Safety reports and review audit records: kept separately from account deletion, including pseudonymous identifiers and submitted evidence, for as long as needed to investigate reports, prevent abuse, resolve disputes, and meet legal obligations. There is no automatic deletion deadline implemented for these beta records. Safety evidence may be preserved when required by law or legal hold.
• Other copies: messages already cached on your device or another participant’s device may remain after leaving a room, signing out, relay expiry, or deleting an account. We cannot remotely erase someone else’s copies. Provider backups and service logs follow their separate retention lifecycles.
• Support and website records: kept while needed to answer requests, provide opted-in updates, maintain security, and document the outcome or withdrawal of a request. Retention depends on the request, unresolved disputes, and applicable recordkeeping duties.

4. Other account actions

Signing out, uninstalling, or leaving a room does not delete your account. Deleting a Q Chat account does not delete your Google account. Request newsletter removal separately if you subscribed with another address. Contact support for earlier purchase or privacy requests; any refund rights under applicable law remain available.

Read the Privacy Policy and Terms of Service.

5. Contact

Qiu Technologies LLC
1209 Mountain Road PL NE, Ste R
Albuquerque, NM 87110, USA
Email: support@qiutechnologies.com
Phone: +1 (505) 585-3030